Frequently asked questions

Contacting us

I would like to give feedback after visiting one of your pubs or restaurants

Please complete our feedback form.

I have a question about a Toby Carvery, who do I contact?

Please look through our FAQs which will hopefully answer your question. If not please contact our Guest Care team by completing our feedback form.

I would like to contact a Toby Carvery

Please go to "contact us" on the main Toby Carvery website, or visit https://www.tobycarvery.co.uk/contact-us/complaints/feedback

Dining with us

How do we book a table?

Book your table at https://www.tobycarvery.co.uk/tablebooking and complete the booking form for your chosen Toby Carvery. Bookings are advised for peak times such as Sundays and for large groups, but we do have tables available for walk-ins.

What are your opening/serving times?

Our family-friendly restaurants are all open seven days a week. However, our opening times and food service times do vary from restaurant to restaurant, so please check https://www.tobycarvery.co.uk/restaurants to view service times and menus.

How do I find my nearest Toby Carvery?

Where can I get nutritional information on your menus?

You can find our nutrition, allergen, gluten and milk guides on our nutritional page here or visit the Glass Onion app.

Is there allergen/special dietary information available for guests?

You can find our nutrition, allergen, gluten and milk guides on our nutritional page here or visit the Glass Onion app.

Does Toby do takeaway?

Yes! You can enjoy a Toby Carvery fresh from our home to yours. Click here to order.

Where can I find menu prices?

Visit the webpage for the Toby Carvery you want to visit, where you can view the menu to see all our pricing.

Can adults pay less for a child’s portion?

Our children’s menu is suitable for children aged 12 years and under.

We understand that some adult guests may prefer a slightly smaller portion, however our carvery allows you to control the overall portion size by selecting as little or as much as you like to accompany your meal.

Can I share my carvery with my child?

We allow children under the age of 3 to share a plate with an accompanying adult. Please let your server know before proceeding to the carvery deck. For children over 3, our children’s menu is available.

Are there different prices for Sundays and Bank Holidays?

The standard price for our carvery is our Sunday & Bank Holiday price. To offer added value for money to our midweek guests, we discount our food prices between Monday to Saturday. We have some great deals through our app and email newsletter which makes our carvery even better value during certain times of the year.

Why do the vegetable options change throughout the year?

You can guarantee that our perfectly ruffled roasties, Yorkshire puddings, mac & cheese, peas, carrots and cauliflower remain all year round, subject to availability. The rest of our vegetable selection varies throughout the year taking into account seasonality and guest preferences, changing on a monthly basis. This helps keep the carvery fresh and exciting for our guests.

Standard meat portions

All of our carvers are trained to ensure a consistent serving portion is delivered to our guests. If you prefer more, we offer King Size portions for just £1.99 extra – including extra meat, an extra Yorkshire pudding and two chipolata sausages for good measure!

Vouchers and Promotions

How do I receive promotional offers?

You can receive offers by signing up to our mailing list here or downloading our app. Click here to learn more about downloading the app receiving offers now.

How do I use a voucher that has been emailed to me?

To use an offer, you can print it out, or simply present your smartphone to your server prior to paying the bill. Please check the validity dates and products of offers before visiting. We recommend booking a table prior to your visit to avoid disappointment, as our offers prove popular.

What if I never received an offer?

Please ensure you have signed up to our newsletter and or app, and check your spam folder. Due to how we personalise our emails, not all guests will receive the same offer at the same time. 

How do I unsubscribe from receiving promotions?

You can opt out of receiving offers from us at any time. Simply follow the unsubscribe link at the bottom of any of the emails that we have sent to you.

I am having problems downloading a promotional voucher from one of your brand websites?

Please contact our Guest Care team via our feedback form.

Using our app

Where can I get your app?

Our app is available to download for free on both the App store and Google play. Click here to learn more about downloading the app receiving offers now.

My reward has disappeared from the app

If your reward has dissappeared, it may have expired. If this is not the case please contact our Guest Care team by completing our feedback form.

My reward stamp has not been added following a visit

If your stamp has not yet been added, please wait 24 hours following the visit. If it still doesn't appear, please get in contact with our guest Care team by completing our feedback form.

All of my stamps have disappeared

Please keep in mind that when you earn your free roast reward, your stamps will reset to zero. The reward for a free roast will be added to your wallet in your app. If this is not the case please contact our Guest Care team by completing our feedback form.

I am experiencing issues with resetting the password for my app.

Initially, make sure you are following the process on your smartphone rather than on a laptop or other device. If you are still experiencing difficulties, please contact our Guest Care team by completing our feedback form.

How do you pay through the app?

You can pay your bill via your Toby Carvery App by clicking the tile on the homepage "Pay your Bill" and follow the instructions.

Gift Cards

Do you sell gift cards for your Toby Carvery restaurants? And where can I purchase them from?

Toby Carvery gift cards are available to purchase online. If you order online, you can choose whether your gift card is received by email, text message or posted to the recipients address with a personalised message.

You can also buy gift cards from any of our carveries. Just pop into your nearest Toby Carvery and speak to a team member. For any further gift card queries please take a look at our Toby Carvery gift card FAQ here.

Working With Us

I would like to work for one of your restaurants?

If you'd like to join the Toby family, please click here.

Who do I contact if I am a supplier who is interested in working with you?

Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a Toby Carvery supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP

Wifi

What is WiFi?

Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.

What kind of WiFi service is Toby Carvery offering?

Here at Toby Carvery we've installed free O2 Wifi at every one of our carveries, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots. Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.

How do I access free WiFi at Toby Carvery?

It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by a Toby Carvery  (or other O2 hotspot).

It's easy to get online using our free WiFi:

1)Check that your device's WiFi is switched on

2)Select 'O2 Wifi' from the network list

3)Open your internet browser and follow the sign-up instructions (enter your phone number and the name of the device(s) you're connecting with)

4)O2 Wifi will send you a text message containing a code. Enter this plus a few simple details

5)Your welcome page should appear – you're now connected

What if I can't receive O2 WiFi's text due to lack of mobile coverage?

Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to a Toby Carvery or another venue with O2 Wifi.

My signal is weak. What's going on?

The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.

Where can I get more help and information?

You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.

Why do I need to register my details?

A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.

Three, it's simpler. Registering means you don't have to log in when you visit a Toby Carvery or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from Toby Carvery.

What are the terms and conditions of use?

The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at Toby Carvery.

How secure is O2 Wifi?

O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.

However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:

 

1)Look for URLs/addresses starting 'https' when using websites that require logging in (e.g. online email, Facebook or Twitter). The 's' in https means that the page is encrypted and your details are therefore more secure

2)Only enter info like personal banking details once you know the website is secure (look for the padlock icon on your browser, click on it to confirm it is secure)

3)Avoid leaving credit card details exposed on-screen

4)Be careful when responding to emails – avoid divulging any personal or financial details, and remember that your bank will never ask you to send them your password or PIN

5)Avoid 'phishers' (sites that resemble legitimate businesses but are in fact fakes designed to steal your personal details)

6)Install and update well-known anti-virus software and personal firewalls if appropriate

7)Ensure that you turn off automatic log-in facilities and that you log out when your session ends (check that 'Keep me logged in' boxes are not ticked)

8)Use a secure, free VPN to connect to the internet – O2 Wifi recommends http://hotspotshield.com/

9)Ensure that your device is password or pin-protected

10) Don't leave your laptop unattended in a public place. Lock your screen if you absolutely need to leave it

Other

Are there parking restrictions at your restaurants?

Some of our restaurants do operate a parking system which will be indicated by signage in the car park, however if unsure please check with restaurant on arrival.

I have received a parking fine after dining at one of your restaurants. What do I do next?

If you have received a car parking fine please contact the car parking company directly using the information on the fine that you have received.

Do you allow E-Cigarettes in your restaurant?

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises. Although we realise that the fumes are just vapours and non harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.

Is Toby Carvery’s meat Halal-certified?

Do you offer charitable donations?

Do you allow dogs in your restaurants?

We allow guide dogs and assistant dogs into our businesses. Many of our pubs allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.

What ID do I need when visiting to be served alcohol?

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE

By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

Is there disabled-access to your restaurants?

At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimnation Act 2004.

However, in some  cirmumstances, often small  sites or perhaps listed buildings,  alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the restaurant/pub beforehand.

I have been barred from a Toby Carvery Restaurant

It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

What is your Breastfeeding policy?

We welcome breast feeding mothers into our businesses. We understand it's important to feel comfortable when feeding therefore we simply ask that mothers are discreet and thoughtful to other guests.

Does your car park have an electric power point?

Please contact the the restaurant directly prior to your visit.